Faulty or Damaged Items
If your record arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A clear description of the issue
- Photos and/or a short video showing the problem
If the item is confirmed to be faulty or damaged in transit, we will offer:
- A replacement copy (subject to availability), or
- A refund if a replacement is not available
Return postage will be covered by us only where a fault or error is confirmed.
Playback Issues
Vinyl is a physical format and minor imperfections can occur during manufacturing.
We consider a record faulty if it is:
- Unplayable
- Skips repeatedly on multiple turntables
- Has pressing defects that significantly affect playback
We do not consider the following to be faults:
- Light surface marks or hairlines that do not affect playback
- Slight warping that does not affect play
- Minor pops, clicks, or surface noise typical of vinyl
- Issues caused by incorrect setup, worn needles, or turntable calibration
Sleeve & Packaging
Sleeves and packaging may show minor handling or transit wear.
We do not accept returns or exchanges for:
- Small seam splits
- Minor corner dings
- Minor creasing or cosmetic sleeve wear
unless the damage is severe and clearly caused in transit.
Opened Records
- Sealed records may be returned within 14 days of delivery if unused and in resaleable condition.
- Opened or played records cannot be returned unless they are confirmed to be faulty.
Non-Returnable Items
We do not accept returns for:
- Buyer’s remorse or change of mind on opened items
- Items damaged after delivery
- Records played with faulty or worn equipment
How to Return an Item
Please do not return anything without contacting us first at warehouse@firerecords.com.
Unauthorised returns may be refused.
Returned items must be:
- Securely packaged
- Returned in the condition they were received